Booking.Com and the Death of Customer Service

I had a wonderful trip to NYC at the last minute thanks in large part to my friends at the American Museum of Natural History.  In another post I will talk about all the wonderful parts of the trip but this post is about warning you off of an internet scam called Booking.com.

I make the plane reservation with Google who sent me to Booking.com.  I thought nothing of it.  I made my hotel reservation with Priceline.  This worked perfectly.

But when I got to LAX I discovered that booking had put my trip in July and the return trip to Ontario, not LAX.  I dont know how they did this.  I always said June, that was the whole point.  I never said Ontario, why would I want to go there.  So Jetblue, at the gate, puts me the plane I wanted at a very reasonable price on top of what I had paid Booking, of course.

Then started the nightmare of trying to reach booking to see what could be done.  The short version is that you can not reach customer support.  It is obviously deliberate, they just found another sucker, me, stole the money and that was that.

Jetblue was able to recover some of the money and I could fly home at a reduced rate, no thanks to Booking.com or to Google.

Caveat Emptor, I suppose.