Why is REDHAT so Awful?

I am not a Debian weenie.  I have been using REDHAT more or less constantly for over a decade.  True, I have been using the Centos variety of REDHAT but nevertheless.  But why oh why does the Redhat site need to be such a bureaucratic mess?  Why so difficult to use?  Why is everything such a pain in the ass.  And good luck getting support.  ChatGPT would be a blessing over what they have now.

Illustrations courtesy of Midjourney.